Pure Aura

Shipping & Delivery

• Shipping fees and delivery timelines vary based on product type and location, with final cost and estimated delivery shown at checkout
• Orders are shipped through trusted local carriers, and a tracking number is shared via SMS or email once dispatched
• In case of absence, up to 3 delivery attempts will be made before the order is returned, with possible additional fees for reshipment
• Damaged items must be reported within 24 hours with photos, and missing items within 48 hours for prompt resolution
• Delivery is currently available within Egypt only
• Customer support is available via email at info@steinbergstore.com or phone at 01500380112 / 0150830112 Learn more (/policies/shipping-policy)

Returns & Exchanges

• Returns and exchanges are accepted within 21 days, with requests allowed up to 30 days from receiving the order
• Items must be unused, in original condition, with tags, packaging, and proof of purchase
• Requests are initiated via WhatsApp on 01500380112 and reviewed before approval
• Pickup can be arranged within two working weeks, with return shipping fees covered by the customer unless the item is defective or incorrect
• Refunds are processed using the original payment method, covering product value only, excluding shipping fees
• Defective, damaged, or incorrect items should be reported immediately, with return shipping covered by the company