Delivery & Return

Shipping fees and delivery timelines vary based on product type and location, with final cost and estimated delivery shown at checkout
Orders are shipped through trusted local carriers, and a tracking number is shared via SMS or email once dispatched
In case of absence, up to 3 delivery attempts will be made before the order is returned, with possible additional fees for reshipment
Damaged items must be reported within 24 hours with photos, and missing items within 48 hours for prompt resolution
Delivery is currently available within Egypt only
Customer support is available via email at info@steinbergstore.com or phone at 01500380112 / 0150830112 Learn more (/policies/shipping-policy)

Returns and exchanges are accepted within 21 days, with requests allowed up to 30 days from receiving the order
Items must be unused, in original condition, with tags, packaging, and proof of purchase
Requests are initiated via WhatsApp on 01500380112 and reviewed before approval
Pickup can be arranged within two working weeks, with return shipping fees covered by the customer unless the item is defective or incorrect
Refunds are processed using the original payment method, covering product value only, excluding shipping fees
Defective, damaged, or incorrect items should be reported immediately, with return shipping covered by the company